Author Archives: Editor

Getting the Chic Back Part 2

  In part 2 of our interview with Alitalia Customer Care Head we learned the airline’s definitions of hospitality and customer care. Do you think people are tiring of being treated like non-customers on airlines? Alitalia is transforming its guest travel experience embodying a concept of Italian hospitality, thanks to a combination of new service …

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A Hospital of a Different Kind

The ancient tradition of Falcon care is alive and well in Abu Dhabi.  While in the Emirate, I visited a unique place, the Abu Dhabi Falcon Hospital.  The largest falcon center in the world was founded in 1999.  As well as caring for avian patients, the facility offers a complete package of avian services from …

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Formula 1 Abu Dhabi Experience

I traveled to Abu Dhabi with Etihad Airways for the Formula 1 Auto race.  From the moment I got the plane I knew this was going to be an experience of a lifetime. Getting was half the fun.  Exceptional Service is an integral part of the Etihad precinct.   I was greeted by a friendly smile …

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A Time in Tunisia Part 1

Ancient. Fascinating. Vibrant. Charming.  Tunisia is a gem as a travel destination, a country that has had many lives since antiquity.   I spent 8 days combining walks on sunning beaches then I had a day in the cosmopolitan capital city, Tunis. For bargain hunters there are many offers hotel and flights included, for the independent …

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