It was not easy choosing a destination this Christmas Season. There were so many factors regarding the decision, ranging from safety to geopolitics to experiencing the new and undiscovered or the adventure.
Tel Aviv, Israel and Colombia stood out because each one possesses so many unique qualities that reward a traveler. I know, one is a city in the Middle and the other is a country in South America. What they had in common is: Expectation. What would a traveler find in these locations? As a seasoned traveler when I think of these places I am not sure what to expect: A liberal oasis in the Middle East, the other a vast country in the process of healing after years of multiple destructive conflicts.
A metropolis that offers so much, Tel Aviv seems to go by the beat of its own music. Regardless of what happens around it, this is a city with vitality for life, I would describe it as vivacious. Beach life, cultural, LBGT, and music festivals are only some of myriad of options. An “enjoy today” confidence and attitude that radiates in all directions.
An exotic destination ready for those willing to be rewarded with an adventure of a lifetime, Colombia, after decades of civil war and the War on Drugs one would think this country is not ready to be explored; I think it is the opposite. With peace at hand, this South American country has a lot offer: cultural diversity, miles and miles of tranquil coastal beaches, islands, and mountain and jungle terrains all authentic not spoiled by mass tourism.
For more information you can visit the following websites:
In part 2 of our interview with Alitalia Customer Care Head we learned the airline’s definitions of hospitality and customer care.
Do you think people are tiring of being treated like non-customers on airlines?
Alitalia is transforming its guest travel experience embodying a concept of Italian hospitality, thanks to a combination of new service enhancements and an accelerated programme of cultural and operational change at every level within the airline. To date, over 8,000 Alitalia cabin crew and front line airport teams have completed Customer Excellence training workshops dedicated to service excellence, image, style, and in-flight dining service inspired by the world’s best restaurants. On the ground and in the air, Alitalia is empowering its customer-facing staff, placing them at the heart of this transformation process and the response from our guests is extremely positive
Business Class Sear
Business Class for Two
New designed Livery
What is the definition of hospitable to you?
Hospitality for us is a warm welcome with attention to details which makes our guests from all over the world feel as they were in a typical Italian home. We aim to become the best airline in Europe, and to achieve this we must ensure excellent hospitality and service for our passengers before, during and after their flights. Our new airport lounges “Casa Alitalia” perfectly reflect our idea of hospitality: an environment that combines emotion with efficiency.
In the age of discount airlines why choose Alitalia to fly to Rome or Milan?
Alitalia represents the best Italy has to offer. Our guests will feel a sense of Italy upon boarding the airline’s newly designed planes, equipped with exclusive ‘Made in Italy’ amenities, products and services for customers. Business Class passengers can relax in luxurious Italian-brand Poltrona Frau Leather seats that recline fully to a comfortable flatbed position and enjoy award-winning onboard dining featuring the best of Italian regional food and wine. Alitalia’s new ‘dine anytime’ meal service allows customers to decide when they prefer to eat on board. All classes of travel – business, premium economy and economy – feature newly renovated cabins. We are showing our customers that Alitalia stands for great service and our product and punctuality have changed to best-in-class.
Business Lounge
Business Lounge
As for the connection opportunities, from Alitalia’s hub at Rome Alitalia passengers can connect to 24 cities in Italy and 53 cities in the rest of the world, including Europe, Middle East, the Americas, Cuba, Far East and North Africa.
Furthermore, the flights departing from Rome and from Milan allow our passengers to reach not only the United Arab Emirates, but continue, thanks to our partner Etihad Airways’ extensive global connections, to many destinations in the Middle East, Africa, the Indian Subcontinent, Asia and Australia
Is it true you sent a newlywed couple a bottle of Champagne because of lost luggage?
Yes, it is. Recently we’ve made a surprise to two guests in honeymoon by delivering them a gift at their arrival in Naples, as a special care to improve their experience. Their response was extremely positive.
Where do you like to travel to relax?
New York is my favorite city in the world as there is just so much choice and you can never get bored from great hotels, culinary delights, theatre, shopping but most of all just walking around exploring. Living in Italy now for 18 months, my second favorite is “Italy”: it has everything to offer and choice from great locations in the South on the Mediterranean but especially the mountains of Tuscany and Umbria whereby the silence is just perfect, the fresh air, the calming surroundings and its lake getting back to basics by experiencing the olive harvest, the truffle hunting, the exquisite vineyards. The peace and quiet for me is a luxury.
The ancient tradition of Falcon care is alive and well in Abu Dhabi. While in the Emirate, I visited a unique place, the Abu Dhabi Falcon Hospital. The largest falcon center in the world was founded in 1999. As well as caring for avian patients, the facility offers a complete package of avian services from boarding, breeding, molting. I must say I learned quite a bit of birds and the passion their owners have these majestic creatures; many birds have their own rooms and even passports for travel. The value of the birds can range to up over $100.
Ancient. Fascinating. Vibrant. Charming. Tunisia is a gem as a travel destination, a country that has had many lives since antiquity. I spent 8 days combining walks on sunning beaches then I had a day in the cosmopolitan capital city, Tunis. For bargain hunters there are many offers hotel and flights included, for the independent adventurer there is something on offer all budgets. On this occasion there was a really affordable all-inclusive package offered online so I took a chance. It was well worth it. I plan on going back to explore more.
Fuana
A Mediterranean climate, Tunisia does not really have bad weather, although showers and clouds can be expected in the winter months, the average temperature while I was there in November was 18 degrees, peaking at 27. I managed to swim a few times over the week, the water was refreshing.
Beach
It was not challenging getting around; taxis, mini bus, and trains were reliable and readily available for short and long distance journeys.
Tunis
There is a security alert for the country, travelers should be vigilant, but I did not have a problem or felt a threat. Tunisians are hospitable and welcome tourists with open arms. I recommend Tunisia.
Foto Piero Cruciatti / LaPresse
19-05-2016 Milano, Italia
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Alitalia Day a Milano
Nella foto: Barbara d’Urso
19-05-2016 Milano, Italy
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Alitalia Day in Milan
In the Photo: Alitalia Day in Milan
Part 1 of the Black and Paper Feature
The Glamorous spirit of Italy is being recaptured by Alitalia. The flagship carriers renaissance begins with the style and chic looks of new crew uniforms.
Why the new uniforms after so many years?
Renovating a company must include the renewal of its image. And what is more distinctive for an airline than its uniform? This is especially true for Alitalia, which globally represents Italy, something that throughout the world is synonymous with style and timeless elegance.
Foto Piero Cruciatti / LaPresse
19-05-2016 Milano, Italia
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Alitalia Day a Milano
Nella foto: Barbara d’Urso
19-05-2016 Milano, Italy
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Alitalia Day in Milan
In the Photo: Alitalia Day in Milan
Foto Piero Cruciatti / LaPresse
19-05-2016 Milano, Italia
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Alitalia Day a Milano
Nella foto: Barbara d’Urso
19-05-2016 Milano, Italy
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Alitalia Day in Milan
In the Photo: Alitalia Day in Milan
Our aim was to create a new look of our people which would capture the spirit of Alitalia today as it continues on its journey of renewal and growth. Our new stylish collection of uniforms emulates the beauty of Italy and represents Italian excellence around the world. We want our customers to experience the best of Italy in everything that we do, and there is no better way of highlighting our desire than with new uniforms.
Who is the designer of the new looks?
The new Alitalia Collection was created by Italian haute couturier designer Ettore Bilotta. All of his creation matches the best of Italian tailoring tradition and the luxury textiles highlighting the purely formal linearity characterizing its design. He studied at IED in Rome. He started his career in high-fashion with Radiosa, a bridal fashion house then moved to fashion house Lella Curiel. In the mid-1990s he collaborated with the iconic Italian label Lancetti. After this he worked he designed Etihad Airways in 2003.
Alitalia’s brief to the designer was to create a new style which would be timeless and enduring, by using classic Italian elements combined with everyday practicality for both male and female Alitalia team. Bilotta used red to symbolize Italian passion, and green to represent the best of Italy, its countryside, and the richness of its culture and history. The female cabin crew uniforms are a burgundy that slowly changes to a lighter red. This effect was achieved by using a chevron print design. For the female ground crew, a charcoal grey gradually changing to green was also realized using the same print design. This design process is utilized on each garment, including a white blouse featuring tapering chevron print columns in red for cabin crew and green for ground crew.
All female crew members receive three options: a one piece dress, a two piece jacket and skirt and a trouser option, including shirt and cardigan. As for the accessories, they receive high or low heel shoes, overcoat, foulard, winter scarf, belt, stockings, handbag, hat, gloves, make up kits and bag with buttons.
All male crew members receive a collection composed by jacket, shirt, tie, waistcoat (for male cabin crew and male airport lounges team) or pullover (for male ground team), pochette, trousers, belt, gloves, handbag, shoes, overcoat, winter scarf, bags with buttons and make up kits for male.
Foto Piero Cruciatti / LaPresse
19-05-2016 Milano, Italia
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Alitalia Day a Milano
Nella foto: Barbara d’Urso
19-05-2016 Milano, Italy
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Alitalia Day in Milan
In the Photo: Alitalia Day in Milan
Foto Piero Cruciatti / LaPresse
19-05-2016 Milano, Italia
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Alitalia Day a Milano
Nella foto: Barbara d’Urso
19-05-2016 Milano, Italy
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Alitalia Day in Milan
In the Photo: Alitalia Day in Milan
Foto Piero Cruciatti / LaPresse
19-05-2016 Milano, Italia
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Alitalia Day a Milano
Nella foto: Barbara d’Urso
19-05-2016 Milano, Italy
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Alitalia Day in Milan
In the Photo: Alitalia Day in Milan
Why the La Dolce Vita references of Chic?
The collection takes inspiration from the glamorous Golden Days of Italian fashion in the 1950s and 1960s – when women always were very elegant, wearing beautiful hats and gloves – and Italy’s rich heritage, culture and national identity. To represent the essence of Italy in the new collection, the designer studied Italian architecture, monuments, and everyday lifestyles but elected to draw inspiration from the country’s landscapes, eventually focusing on the terraces of Cinque Terre on the Italian Riviera. These terraces were the inspiration for the hat design.
The new uniform also celebrates the people of Alitalia, their professionalism, style and passion for the airline.
Even the accessories are unusual and distinctive. The bags of the female uniforms are elegant and refined. For cabin crew are in wood green, and for ground staff are in burgundy such as all the leather accessories. The shoes worn by the personnel are handmade in the historic workshops of the Marche. The gloves that accompany the new Alitalia uniforms come from the heart of Naples, famous throughout the world for its tradition of leather craftsmanship.
For accessory lovers, tell us about the new crew bags and other details.
The bags for the male uniform and other accessories are more formal, from the shoes to the waistcoats, cardigans, scarves and overcoat that showcase the typical Italian male elegance. The design on the pouchette and on the ties are perfectly balance the uniform using modern Italian contemporary and classic design elements to create items which are in vogue.
Both the foulards of the female uniform and the ties for male are made from the finest silk selected from the best supplier in Como.
Foto Piero Cruciatti / LaPresse
19-05-2016 Milano, Italia
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Alitalia Day a Milano
Nella foto: Barbara d’Urso
19-05-2016 Milano, Italy
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Alitalia Day in Milan
In the Photo: Alitalia Day in Milan
Foto Piero Cruciatti / LaPresse
19-05-2016 Milano, Italia
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Alitalia Day a Milano
Nella foto: Barbara d’Urso
19-05-2016 Milano, Italy
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Alitalia Day in Milan
In the Photo: Alitalia Day in Milan